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Terms of Service (ToS)
IMPORTANT NOTICE: *All Payments To Your Personal Host Are Non-Refundable*
Your Personal Host ("The Company" or "Your Personal Host") agrees to furnish
services to the Subscriber, subject to the following TOS (Terms of
Service).
Use of Your Personal Host Service constitutes acceptance and agreement to Your Personal Host's AUP as well as Your Personal Host's TOS (Terms of Service).
All provisions of this contract are subject to the TOS (Terms of Service) of Your Personal Host and AUP (Acceptable Use Policy).
The AUP may be changed from time to time at the discretion of the Company. Subscriber understands that change to the
AUP by the Company shall not be grounds for early contract termination or non-payment.
This Agreement shall be construed in all respects in accordance with
the laws of the province of Ontario, applicable to
contracts enforceable in that province.
Note: Pornography and sex-related merchandising are
prohibited on any Your Personal Host server. This includes sites that may infer sexual content, or links
to adult content elsewhere. This is also true for sites that promote
any illegal activity or content that may be damaging to Your Personal Host servers or any other server on the internet. Links to
such materials are also prohibited. All IRC related activities are
strictly prohibited and can be cause for immediate account termination!
Disclosure to Law Enforcement: The AUP
specifically prohibits the use of our service for illegal activities.
Therefore, Subscriber agrees that the Company may disclose any and all
subscriber information including assigned IP numbers, account history,
account use, etc. to any law enforcement agent who makes a written
request without further consent or notification to the Subscriber. In
addition Your Personal Host shall have the right to terminate all service set forth in
this Agreement.
Service Rates:
Subscriber acknowledges that the nature of the service furnished and
the initial rates and charges have been communicated to Subscriber.
Subscriber is aware that the Company may prospectively change the
specified rates and charges from time to time. The promotional offer is
contingent upon Company achieving and maintaining its cost of service
goals including but not limited to rates charged to company by its
suppliers.
Payment:
Establishment of this service is dependent upon receipt by the Company
of payment of stated charges. Subsequent payments are due on the
anniversary date of the month for that month's service. The above
applies to all accounts and services provided by Your Personal Host.
Payments and Fees:
Credit cards that are declined for any reason are subject to a $1.00
declination fee. Service will be interrupted on accounts that reach 10
days past due. Service interrupted for nonpayment is subject to a
$10.00 reconnect charge. Accounts not paid by due date are subject to a
$5.00 late fee. Accounts that are not collectable by Your Personal Host may be turned
over to an outside collection agency for collection. If your account is
turned over for collection, you agree to pay the company a "Processing
and Collection" Fee of not less than $20 nor more than $150. If you
desire to cancel your account, please follow the proper procedure to do
this as outlined in this TOS.
Refund and disputes:
All payments to Your Personal Host are nonrefundable. This includes any one time setup
fees and subsequent charges regardless of usage. All overcharges or
billing Your Personal disputes must be reported within 60 days of the time the
dispute occurred. If you dispute a charge to your credit card issuer
that, in Your Personal Host's sole discretion is a valid charge under the provisions
of the TOS and/or AUP, you agree to pay Your Personal Host an "Administrative Fee" of
not less than $20 and not more than $150.
Failure to Pay:
The Company may temporarily deny service or terminate this Agreement
upon the failure of Subscriber to pay charges when due. Such
termination or denial will not relieve Subscriber of responsibility for
the payment of all accrued charges, plus reasonable interest and any
collection fees.
Account Cancellation:
Request for termination of user accounts can be made through the Your Personal Host
Customer Control Panel. Termination requests received will take effect
immediately, that means you're not required to pay for web hosting plan
fee for that month, if termination request is received after the fee
charged in that month, which is not refundable, that means starting
from following month you'll not be charged for web hosting fee.
Subscription fees for additional services such as added space and
bandwidth transfer will be charged for the entire month regardless of
whether the request for their termination is received prior to the
effecting of the said services.
Subscriber
acknowledges that the service provided is of such a nature that service
can be interrupted for many reasons other than the negligence of the
company and that damages resulting from any interruption of service are
difficult to ascertain. Therefore, subscriber agrees that the company
shall not be liable for any damages arising from such causes beyond the
direct and exclusive control of the company. Subscriber further
acknowledges that the company's liability for its own negligence may
not in any event exceed an amount equivalent to charges payable by
subscriber for services during the period damages occurred. In no event
shall the company be liable for any special or consequential damages,
loss or injury.
New Domains:
Payment made for domain registration will not be refundable in all
cases, including those that involve mistakes committed by any persons,
Your Personal Host staff or not, at any stage of the domain registration process. A
confirmation e-mail will be sent to registrants within 24 hours of the
submission of the domain name purchase order.
Transfer of Domains:
New webhosting accounts which involve the transfer of a domain from
another provider to Your Personal Host will require a minimum of seven (7) days to be
set up and entered into our DNS servers. In some cases, such transfers
may take up to sixty (60) days. Due to the unpredictable nature of the
transfer process, no guarantees are made regarding the amount of time a
specific transfer may take.
Support Boundaries:
Your Personal Host provides technical support to our subscribers. We limit our technical support
to our area of expertise. The following is our guidelines when
providing support: Your Personal Host provides support related to your services or
virtual site physical functioning. Your Personal Host does not offer technical support for
application specific issues such as cgi programming, html or any other
such issue. Your Personal Host does not provide technical support for YOUR customers.
SPAM and Unsolicited Commercial Email (UCE):
Your Personal Host takes a zero tolerance approach to the sending of Unsolicited
Commercial Email (UCE) or SPAM over our network. Very simply this means
that customers of Your Personal Host may not use or permit others to use our network
to transact in UCE. Customers of Your Personal Host may not host, or permit hosting
of, sites or information that is advertised by UCE from other networks.
Violations of this policy carry severe penalties, including termination
of service.
Violation
of Your Personal Host's SPAM policy will result in severe penalties. Upon notification
of an alleged violation of our SPAM policy, Your Personal Host will initiate an
immediate investigation (within 48 hours of notification). During the
investigation, Your Personal Host may restrict customer access to the network to
prevent further violations. If a customer is found to be in violation
of our SPAM policy, Your Personal Host may, at its sole Your Personal discretion, restrict, suspend
or terminate customer's account. Further, Your Personal Host reserves the right to
pursue civil remedies for any costs associated with the investigation
of a substantiated policy violation. Your Personal Host will notify law enforcement
officials if the violation is believed to be a criminal offense.
First
violations of this policy will result in an "Administrative Fee" of
$250 and your account will be reviewed for possible immediate
termination. A second violation will result in an "Administrative Fee"
of $500 and immediate termination of your account. Users who violate
this policy agree that in addition to these "Administrative" penalties,
they will pay "Research Fees" not to exceed $175 per hour that Your Personal Host
personnel must spend to investigate the matter. PLEASE, DO NOT SPAM
from your account.
IMPORTANT NOTICE:
BEGINNING IMMEDIATELY, anyone hosting websites or services on their server that support spammers or cause any of our IP space to be
listed in any of the various Spam Databases will have their services immediately Your Personal disabled. The services will not be enabled
until such time that you agree to remove ANY and ALL traces of the offending material immediately upon reconnection and
agree to allow us access to the account to confirm that all material has been COMPLETELY
removed. Severe violations may result in immediate and permanent
removal of the account from our network without notice to the customer.
Any account guilty of a second violation WILL be immediately and permanently removed from our network without notice.
Network
IP Address Ownership:
If Your Personal Host assigns Customer an Internet Protocol address for Customer's
use, the right to use that Internet Protocol address shall belong only
to Your Personal Host, and Customer shall have no right to use that Internet Protocol
address except as permitted by Your Personal Host in its sole discretion in connection
with the Services, during the term of this Agreement. Your Personal Host shall
maintain and control ownership of all Internet Protocol numbers and
addresses that may be assigned to Customer by Your Personal Host, and Your Personal Host reserves the
right to change or remove any and all such Internet Protocol numbers
and addresses, in its sole and absolute discretion.
IP Address Usage: Any customer caught using an IP address that has not been assigned to them agrees to pay a $25
fee. The domain caught using the offending IP address can be Your Personal disabled or deleted at the Your Personal discretion of Your Personal Host.
Bandwidth and disk Usage:
Customer agrees that bandwidth and disk usage shall not exceed the
number of megabytes per month for the Services ordered by Customer on
the Order Form (the "Agreed Usage"). Your Personal Host will monitor Customer's
bandwidth and disk usage. Your Personal Host shall have the right to take corrective
action if Customer's bandwidth or disk usage exceeds the Agreed Usage.
Such corrective action may include the assessment of additional
charges, Your Personal disconnection or Your Personal discontinuance of any and all Services, or
termination of this Agreement, which actions may be taken is in Your Personal Host's
sole and absolute Your Personal discretion. If Your Personal Host takes any corrective action under
this section, Customer shall not be entitled to a refund of any fees
paid in advance prior to such action. In the event that a customer
exceeds the included allocation, Your Personal Host may, at its sole Your Personal discretion, collect a deposit, in an amount determined by Your Personal Host, against
customer's credit card on file with Your Personal Host.
System and Network Security:
Users are prohibited from violating or attempting to violate the
security of the Your Personal Host Network. Violations of system or network security
may result in civil or criminal liability. Your Personal Host will investigate
occurrences, which may involve such violations and may involve, and
cooperate with, law enforcement authorities in prosecuting Users who
are involved in such violations. These violations include, without
limitation:
Accessing data not intended for such User or logging into a server or account, which such User is not authorized to
access.
Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication
measures without proper authorization.
Attempting to interfere with service to any user, host or network, including, without limitation, via means of
overloading, "flooding", "mail bombing" or "crashing".
Forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting.
Taking any action in order to obtain services to which such User is not entitled.
Notification of Violation:
Your Personal Host is under no duty to look at each customer's or user's activities to determine if a violation of
the AUP has occurred, nor do we assume any responsibility through our AUP to monitor or police Internet-
related activities.
First violation: Any User, which Your Personal Host determines to have violated any element of this Acceptable
Use Policy, shall receive an email, warning them of the violation. The service may be subject at Your Personal Host's discretion to a temporary
suspension pending a User's agreement in writing, to refrain from any further violations.
Second Violation: Users that Your Personal Host determines to have committed a second violation of any element of this Acceptable
Use Policy shall be subject to immediate suspension or termination of service without further notice.
Suspension of Service or Cancellation:
Your Personal Host reserves the right to suspend network access to any customer if in
the judgment of the Your Personal Host network administrators the customer's account
is the source or target of the violation of any of the other terms of
the AUP or for any other reason which
Your Personal Host chooses. If inappropriate activity is detected, all accounts of the
Customer in question will be deactivated until an investigation is
complete. Prior notification to the Customer is not assured. In extreme
cases, law enforcement will be contacted regarding the activity. The
customer will not be credited for the time the customer's account was
suspended. The customer will also not be credited for any fees if their
account has been terminated.
Your Personal Host
reserves the right to amend its policies at any time. All resellers of
Your Personal Host must adhere to the above policies. Failure to follow any term or
condition will be grounds for immediate Cancellation. You will be held
responsible for the actions of your clients in the matter described on
these Terms and conditions.
Indemnification: Your Personal Host wishes to emphasize that in agreeing to the Your Personal Host Acceptable
Use Policy (AUP) and Terms of Service (ToS), customer indemnifies Your Personal Host for any violation of the Acceptable
Use Policy (AUP)
and Terms of Service (ToS) that results in loss to Your Personal Host or the bringing
of any claim against Your Personal Host by any third-party. This means that if Your Personal Host is
sued because of a customer's or a customer of a customer's activity,
the customer will pay any damages awarded against Your Personal Host, plus all costs
and attorney's fees.
Miscellaneous Provisions: You must provide us with, and keep current, good contact information for you.
E-mail, telephone and fax contacts are used, in that order of preference.
A waiver by the Company of any breach of any provision of this Agreement by Subscriber shall not operate as or be
construed as a continuing or subsequent waiver thereof or as a waiver of any breach of any other provision thereof.
Subscriber
shall not transfer or assign this Agreement without the prior written
consent of the Company. Company may assign Agreement at anytime without
consent from or notice to Subscriber. Company reserves right to cancel
customers rights under this contract at anytime without further
obligation.
Your Personal Host
takes no responsibility for any material input by others and not posted
to the Your Personal Host Network by Your Personal Host. Your Personal Host is not responsible for the content of
any other websites linked to the Your Personal Host Network; links are provided as
Internet navigation tools only. Your Personal Host disclaims any responsibility for
any such inappropriate use and any liability to any person or party for
any other person or party's violation of this policy.
Your Personal Host
is not responsible for any damages your business may suffer. Your Personal Host does
not make implied or written warranties for any of our services. Your Personal Host
denies any warranty or merchantability for a specific purpose. This
includes loss of data resulting from delays, non-deliveries, wrong
delivery, and any and all service interruptions including equipment
failure.
Responsibility for Content: You, as Your Personal Host's customer, are solely responsible for the content stored on and
served by your account.
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